Frequently Asked Questions
When will my order be shipped?
Your order will generally be shipped the same day if it is placed by 12pm EST Monday - Friday, otherwise it will ship the next day. If you have questions about the availability of an item, please call our customer service department at 1-866-502-7611.
How long will it take to receive my order?
The delivery of your order depends on your location in relation to our warehouse. Ground orders are typically delivered in 5-7 business days. Second day delivery takes 2 business days and Overnight deliveries are delivered the next business day. All orders must be placed by 12pm EST Monday - Friday to ship the same day.
Do you have the item I want in stock?
All items on our site are part of our live inventory system. If you see it on our site, we have it! However, mistakes are sometimes made and an item we think we have is not in our warehouse. If this happens, we'll try to get you your ordered item as quickly as possible.
Can I return or exchange an item?
You sure can! Just call our customer service department at 1-866-502-7611 for a return authorization number. All costume orders placed between October 15th and November 15th cannot be returned. All items must be returned in their original packaging.
Can I review your products?
Definitely! We love hear from our customers and encourage you to review products that you've purchased, regardless if you're happy with them or not. Each review is based on a half a star to five star scale. You can read the reviews for any product on its product detail page or at Buzzillions.com!
Who is responsible for shipping costs on returns or exchanges?
All shipping costs on returns or exchanges are the responsibility of the customer. ImportCostumes.com will not pay for any return shipping costs or offer refunds based on return shipping costs.
How can I pay for my purchase?
We accept MasterCard, Visa, American Express, Discover Card, and PayPal.
How do I find a specific item?
To search for a specific item, simply enter the item name, SKU, or keywords in to the Search field on the upper left-hand section of every page. To browse, use the directory tabs on the top of each page. You may also use the Site Map link located in the bottom section of each page.
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name and address, so that it cannot be read in its travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note: Email is not encrypted and is not considered a secure means of transmitting credit card information. If you prefer not to order online, you can place your order by phone at 1-866-502-7611.
How do I place an order?
Online Orders:
Click on the product image or product name to view the item details. To Add an item to your order, type the quantity you wish to purchase in the Quantity box and click the Add to Cart button. You will notice a dark bar alerting you that the item was successfully placed in your shopping cart. When you are ready to checkout, (1) Click the Check Out button located at the bottom of the cart page. This will begin your checkout. Here you can sign in if you already have an account with us, or you can proceed to checkout as a guest. You will then complete a series of forms with your billing, shipping and payment information. Upon completion, just click Place Order and you're finished. A confirmation page will show a summary of your transaction, which you may choose to print this for your records. An email version of this summary will be sent automatically. If you experience any problems during the checkout process contact us immediately!